Frequently asked questions on our nursery and playschool

It is a requirement that the minimum adult to child ratios are maintained throughout the day. Birth-2 years: 1:3 2-3 years: 1:5 3+ years: 1:8 The ratio for children aged 2 years has changed from a 1:4 ratio to a 1:5 ratio. It is our aim to maintain a 1:4 ratio. All adults working with children have an advanced DBS clearance.

Yes, we acknowledge that spending time outdoors is paramount for children's development. In addition to our free flow set up, with a garden attached to each room, we also maintain regular local outings as much as possible.

Yes, we have a car park on site to allow easy drop off and collection for you and your child.

We do not allow any food from outside the nursery on site. The welfare of all children and adults is paramount to us and we must remain mindful of allergies and intolerances being controlled within the setting. We will provide all meals and snacks for your child throughout their time at nursery; you will have a daily record of what they have eaten and we also cater for all dietary needs.

We are open all year round, with the exception of weekends, bank holidays and the week between Christmas and New Year.

Payment for nursery fees is made monthly. You will be sent an invoice in advance. We also accept 15 and 30 hours' funding as well as childcare vouchers from work schemes.

Unfortunately, we do not offer TTO spaces, only all year round spaces for children, dependent on availability.

To discuss fees, please contact us directly on 01959 565969 or email: westerhamdn@tiscali.co.uk

Monday : 07:45 - 18:00 Tuesday : 07:45 - 18:00 Wednesday : 07:45 - 18:00 Thursday : 07:45 - 18:00 Friday : 07:45 - 18:00

Sibling discounts are on offer, depending on the sessions taken up with the nursery.

We require 1 month's written notice in order to reduce the hours and/or sessions you have booked for your child or to completely terminate your child's space at the nursery. We can increase the hours and/or sessions you have booked with no notice, subject to availability.

Due to parent preference and children's allergies and intolerances, we ask all parents to provide nappies, wipes, cream and formula milk.

For children who are not funded, our session prices are inclusive of all meals and snacks. Once your child is in receipt of Free Entitlement, for sessions where Free Entitlement is utilised, the cost of any wraparound charges, including meals will be shown on your invoice.

There are a few schemes that support with the cost of childcare. Head to our 'A Helping Hand' page to find the right scheme for you.